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At Designs By Jenn we do not provide mock-ups or design previews before payment because our design process is carefully tailored to create unique, custom-crafted pieces for each client. Developing these designs requires significant time and effort. Requiring payment upfront conveys your dedication and helps us ensure quality and exclusivity in our designs.

Subject to availability and additional fees. Please note that some special requests or customizations are available upon request and may be subject to availability and additional fees. We strongly recommend placing your order as early as possible to secure your spot, especially during peak event seasons when demand is highest. If you need your order by a specific date, please inform us at the time of ordering, and we will do our best to accommodate your timeline while maintaining the quality and craftsmanship that Designs By Jenn is known for.

We do not accept returns on custom-made items unless there is a fault or customisation error. Designs By Jenn is not responsible for products damaged while in transit . We take great care in packaging every single item. If your order is incorrect, contact us promptly for a replacement or refund. For help, please reach out to us.

At Designs By Jenn design fees, late order or rush order fees and shipping fees are non-refundable. Once these services start, costs can not be undone. Please double-check your order details before placing your order. Contact us with any questions or for more info on our policies. Thanks for your understanding!

Yes, Designs By Jenn offers local pickup for SE Melbourne customers. Once your order is placed and paid for, we'll notify you when it's ready and provide the pickup address. This avoids shipping fees and allows direct handover.

At Designs By Jenn we aim to process and ship your order in a punctual and safe manner. Designs By Jenn ships all orders within Australia using Australia Post and a reliable courier service. Customers can have their orders delivered anywhere in the country for a flat shipping rate of $20. Express Postage available at extra cost. Local pick up is available from our SE Melbourne location. Please ensure you provide us with your correct delivery address to ensure your order reaches you safely.

At Designs By Jenn , we prioritize transparency and quality in all our crafts. Detailed ingredient and material information is available on each individual product page to help you make informed decisions. We encourage you to review these details carefully before purchase. If you have any questions or require more specific information about the ingredients or materials used, please do not hesitate to reach out to us. We are committed to providing you with all the information you need to enjoy our products with confidence.